Privacy Policy

1. Introduction

Splitt ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform (the "Service"). Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

2. Information We Collect

We collect information you provide directly to us and information generated through your use of our Service:

• Account Information: Name, email address, phone number, and password when you register.
• Profile Information: Profile photo, bio, location, and any other information you add to your profile.
• Listing Information: Descriptions, photos, pricing, and availability of gear you list.
• Transaction Data: Rental history, payment information (processed securely via Stripe), and booking details.
• Communications: Messages exchanged with other users or our support team.
• Usage Data: Pages visited, features used, search queries, and time spent on the Service.
• Device Information: IP address, browser type, operating system, and device identifiers.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service
• Process transactions and send related information including confirmations and receipts
• Send administrative messages, updates, and security alerts
• Respond to your comments and questions and provide customer service
• Send marketing communications (you may opt out at any time)
• Monitor and analyze usage patterns to improve user experience
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations

4. Sharing of Information

We may share your information in the following circumstances:

• With Other Users: Your profile information and listing details are visible to other users as part of normal platform functionality.
• Service Providers: We share data with vendors who assist in operating our platform (e.g., Stripe for payments, AWS for hosting).
• Legal Requirements: We may disclose information if required by law or to protect the rights and safety of Splitt, our users, or others.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition.

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data stored on your device. Analytics tracking runs only after you opt in via our consent banner, and you can change your choice anytime. See our Cookie Policy for the full breakdown of what we store, why, and how to manage your preferences. You can also instruct your browser to refuse all cookies, though essential features such as staying signed in may stop working.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

7. Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include SSL encryption, secure payment processing, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Your Rights and Choices

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data
• Rectify inaccurate personal data
• Request deletion of your personal data
• Object to or restrict processing of your personal data
• Data portability
• Opt out of marketing communications at any time

To exercise these rights, please contact us at privacy@go-splitt.com.

9. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us and we will take steps to remove that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: